Returns, refunds, and exchanges are accepted for up to 30 days of customer's original purchase (with email receipt or tracking number). All merchandise must remain in its original packaging or with original packaging fully intact. Your return or exchange must be postmarked no later than 30 days after your delivery date.
All sales of special or on-sale items (i.e. any product with a release/launch date anywhere online or in the product description on our site), items that state they are not eligible for return in the product description, items marked down on our website, items discounted via use of a discount code, and anything else marked final sale are nonrefundable, i.e. unable to be returned, exchanged, or canceled for any reason other than the receipt of a damaged/defective item.
The customer is responsible for paying return shipping, unless the item is being returned because of an ONatural fulfillment error, i.e. a staff member ships the wrong product.
In the event that ONatural fulfills a customer's order in error (wrong product, etc.), ONatural will facilitate an exchange to fulfill the originally purchased order; a restocking fee will not be applied and ONatural will maintain the customer's shipping costs for this fulfillment.
ONatural may refuse all refunds and exchanges on the grounds of the customer wanting to exchange 'older' merchandise for 'newer' merchandise within the 10 business day purchasing window.
All returns will be offered via original payment method if criteria is met. Once your return is received and completed, please allow up to 10 business days for your refund to process on your original payment method.
Please note that orders made with “bot” type services and back links will be cancelled at our discretion. It is not our responsibility to control a buyer’s “bot” and you will be held responsible for all orders.
Please email any questions to firstname.lastname@example.org.
All customers agree to our refund & returns policy once they visit onaturalcbd.com.